Everything You Want in a Healthcare App

Plans are app-based and virtual first. Access care anytime, from anywhere, 24/7/365 only in the Redirect Health Member App.

Speak with a Medical Provider

Schedule a time convenient for you, 24/7/365

Access Plan Details

View benefit information or ask a question

Schedule Appointments

Request an in-office visit or tell us about an upcoming one

Out-of-Pocket Summary

Easily submit to request an overview of all your Out-of-Pocket costs

Redirect Health member app home screen

Submit an ExtraHelp™

Fast-track any question or concern

Access Your ID Card

View, update, and send ID and member information

Prescription Management

Request and view a log of all current and past prescription

Upload Bill & Receipt

Upload a picture of any bill or receipt you may receive

Download on theApp Store Get it onGoogle Play

How to Download the Redirect Health Member App

Just as we make our health plans as simple and affordable as possible, downloading the Redirect Health Member App is easy and free. Simply follow the steps below:

  1. 1

    Register & Login

    Select “Register” at the bottom of the login screen and enter your first and last name and date of birth. Next, you’ll receive a text verification code so you can create a username and password. If prompted at login, allow location data while using the app.

  2. 2

    Verify Your Information

    Select “My Membership Card” to verify your membership information. If you notice any incorrect information, you can select “Update” to update it instantly. If you have dependents that plan on using the app, double-check you entered their email and mobile phone number correctly.

  3. 3

    Rate Us

    Once you get through the process, please give us a 5-star rating on your App Store! If you need additional help, please contact us at AppSupport@RedirectHealth.com.

FAQ

Q

How Do I Schedule Visits?
A

Great question! By scheduling through the app you can be sure you’ll get the most out of your benefits and your healthcare appointments. Routine care appointments coordinated by Redirect Health are always a $0 copay. 

Q

Why Is My App Stuck/Won’t Let Me Access the Next Screen?
A

First, try closing out of the app and reopening. If that does not work, try restarting your device. Make sure your device’s operating system is updated to the most recent version.

Q

I Never Received My Verification Code. How Do I Access It?
A

Make sure the mobile number you entered is correct. If it is correct, try turning off Wi-Fi as sometimes it can interfere with receiving text messages. Lastly, try restarting your device.

Q

Why Can’t I Download the App?
A

Make sure you are connected to data (4G/LTE/5G) or Wi-Fi and that the link you followed matches your device (App Store for iPhone users, Google Play for Android/non-Apple users). Lastly, try restarting your device.

Q

What Do I Do for Other App-Related Technical Issues?
A

If you are experiencing other app-related technical issues, please contact us at AppSupport@RedirectHealth.com