FAQ

Redirect Health seems too good to be true. What’s the deal?

Redirect Health take a different approach to healthcare. We eliminate administrative waste so we don’t have to charge more. We use a process that quickly identifies the most cost-efficient route to address common healthcare needs by “redirecting” care without sacrificing quality.

 
What exactly do you do?

Redirect Health serves as a healthcare advocate for our members. We help our members find the right level of care for a fair price. Our members can call us 24/7, in English or Spanish, and speak with a member of our CareLogistics team. Once we understand the member’s need, we “redirect” them to the right healthcare option so they can get the care they need for the lowest possible price.

 
Is Redirect Health a health insurance company?

No. Redirect Health does offer medical plans, but they are not insurance plans. Our plans serve as an affordable alternative to traditional health insurance. We help our members get the right care at a fair price by working with them to understand their healthcare needs and then “redirecting” the to the right provider.

 
What kind of coverage do you offer?

We offer health plans that fit all sorts of needs; from individuals to businesses. Members receive meaningful access to a number of healthcare benefits for a low, fixed monthly fee. Get a quote to learn more about the benefits our members receive.

 
Is Redirect Health compliant with the Affordable Care Act?

Yes, our plans provide companies with an avenue to meet Minimum Essential Coverage (MEC) and Minimal Value Plan (MVP) requirements stipulated by the Affordable Care Act. They fall under a portion of the law that enables employers to self-insure.

 
Do you work with insurance companies?

Yes. we work with insurance companies to offer healthcare plans including major medical and stop-loss insurance.

 
How does a member request care?

When our members need care, they contact us 24/7/365 (English or Spanish) at (888) 407-7928 or through our mobile app. We quickly evaluate healthcare needs, collect necessary information and identify their treatment options.

 
Can we use any hospital we want?

Yes. You have options with Redirect Health. Yet, it’s important to recognize we are trying to keep you out of hospitals for non-emergency treatments and procedures that can easily be performed in clinics for a small fraction of the cost, and with the exact same quality. For instance, an MRI can cost thousands at a hospital, yet only hundreds at a clinic. If you do need care within a hospital, we will help you navigate the system, get a fair price and ensure the staff has the right medical information.

 
Where is Redirect Health available?

Redirect Health offers healthcare plans for individuals and families, as well as ACA-compliant plans for employers and their employees across all 50 U.S. states.

 
Can I see my own doctor?

Yes. We understand that your relationship with your doctor is important, so we want to keep that relationship intact. Before you call your doctor, please make sure to contact Redirect Health first by calling 888-407-7928 and we will schedule your appointment and make sure you are getting a fair price for the care you require.

*iEverydayCARE members have exclusive access to providers at Redirect Health and Arrowhead Health Clinics. Any visit or service performed outside of these clinics would be the responsibility of the patient.

 
How do I get my prescriptions?

Call us at 888-407-7928, or text us, and we will make sure you can get your prescriptions at the best price we can. In many cases, we can help you access prescriptions for up to 80% off. If you need to change your prescription or get a refill, just call us, and we can often order it over the phone for you.

 
What if I need to see a specialist or get imaging?

Call us first at 888-407-7928, or text us, so we can coordinate with the specialist and set up a visit for you. We give them all the information they need to assure that you will have the best healthcare experience possible!

 
I need some lab work done, can Redirect Health help?

Yes. Call us at 888-407-7928, or text us, and we will coordinate your labs with LabCorp. In many cases we will be able to get you certain labs for $0 out of pocket.*

*Association members will receive a fixed benefit for diagnostic and lab testing defined by their selected plan

 

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Corporate

13430 N. Scottsdale Road

Suite 200

Scottsdale, AZ 85254

Sales Support

Phone

888-995-4945

Email

Sales@RedirectHealth.com

Care Support

Phone

888-407-7928

Email

Membership@RedirectHealth.com